Complaint Procedure 

Do you have a complaint about a child care program and/or provider?

If you have concerns about the health, safety, or treatment of your child in a child care program, please call the Department of Early Education & Care (EEC) at 508-828-5025. If you suspect child abuse or neglect, please call the Department of Children & Families (DCF) at 1-800-792-5200. Complaints are screened by the appropriate agencies (i.e. EEC, DCF).

Do you have a complaint about someone at Home/Health & Child Care Services, Inc.?

Customer service is very important to use and we want to make sure that you are satisfied with our services and the way that you have been treated. If you have a complaint about an employee of HHCC, we want to hear from you. You can contact us and arrange a meeting with an employee’s supervisor. If it is not resolved after you speak with a supervisor, or if the complaint is about a supervisor, please call the Executive Director, Nancy Chiappini at 508-436-6059