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Complaint Procedure 

Complaint about a child care program and/or provider:

If you have concerns about the health, safety, or treatment of your child in a child care program, please call the Department of Early Education & Care (EEC) at


If you suspect child abuse or neglect, please call the Department of Children & Families (DCF) at

1-800-792-5200. Complaints are screened by the appropriate agencies (i.e. EEC, DCF).

Complaint about an employee of Home/Health & Child Care Services, Inc:

We pride ourselves in keeping you satisfied with our services and the way you have been treated. If you have a complaint about an employee of HHCC, let us know! You can contact us and arrange a meeting with an employee’s supervisor.

If the issue is not resolved after speaking with a supervisor, or if the complaint is about a supervisor, please call the Executive Director, Nancy Chiappini at


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